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Faq

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General Question

The number tracking number should be a 12 digit number starting with ‘HUB-‘ as its prefix. An example is shown bellow example : HUB-000000000000

Eventually corrections could be made but not on the online platform. The sender has the capacity to take control of the package and its trajectory changes from the agency he sent from. This comes as a result of security policies we implement to keep all packages secure and safe.

The delivery period is a variable, it depend on the distance and the mode you pay for. We offer ; NORMAL, FAST & SUPER FAST modes. Hence the duration for shipping isn’t a constant, still we gave into overnight shipping to permit transition from an hour to a day or “X” days.

This task can be performed only by the sender and most likely our registered customers. This security system prevent stolen tracking information from accessing or controlling unassigned packages.

If you are not the sender, ask your sender to get to the agency he sent from. You could also lay a complain to us through our contact us info and if your package has failed notification, we will get back to you.

Simply use our contact us detail to rapidly get to us or simply fill the contact us information in the contact us page.

Yes. We do ship to China and every zone round the world. With our full coverage area and partnerships, we are linked to every part of the world.

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